Remote Management & Monitoring

Professional IT Support for your Business

 
Included in the “Lasar Total Care” Maintenance & Support Package is industrry leading 24×7 Real-time Monitoring. Instead of finding out you have a problem when it’s too late, we know as soon as a problem looks like occuring, fixing it there and then and preventing further issues from happening.
 

As part of the 24×7 Real-time Monitoring you will get the benefit of:

 

• Issues Resolved Fast –

  With your server being monitored 24×7 we have the ability to see things as they happen, we can see the signs before they escaluate, using our WallChart – a large screen in our office, we can see the problems occuring and fix them fast.

 

Normal Fault Process:

Lasar Fault Process with Monitoring:

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• High Frequency Checks –

  Anywhere between 5 and 60 minutes your servers and workstations are checked for issues such as Hard Drive status, Windows Services, Internet connection and Email. These checks are they displayed on our WallChart and if an issue arises you can rest assure it will be dealt with fast.

 

 

• Alerts Every Which Way – 

  Our technicians are alerted to any issues arising via a number of methods, inlcuding our WallChart, Email and SMS day or night. The alert is sent to the right technician with the right set of skills to fix your issue promptly and professionally.

For more information regarding the “Lasar Total Care” Maintenance & Support Package, and to discuss how it can work for your business, please contact us today on 08 9535 3947